Just Answer Complaints and Reviews

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Just Answer
Main address: P.O. Box 29045 94129 San Francisco CA
US/Canada (1-888-862-9212), Australia (1800-679-634), New Zealand (0800-452-621), UK (0808-189-0970), (415) 480-2121, http://ww2.justanswer.com/customer-support
  • 62+2 mobile complaints
  • $8.6K claimed losses
  • $135 average
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  • Nov 19
  • Television/ Radio
  • San Antonio, Texas
  • Tv
  • 1
  • 1
  • 7

Justanswer did not help me fix the problem with my TV. They claimed not proble with TV and that it was problem with my cable box. I called ATT to report the problem but they helped me with the TV problem in less then 5 minutes free of cost. It was not issue with the cable box as Justanswer claimed. I contacted Justanswer several times to get refund but my emails have been ignored and... Read more

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  • Nov 14
  • Internet
  • Chatham, Medway
  • Positive Experience
  • 15

Having read lots of bad reviews i was wary at first however i saw a couple of good reviews and decided to go for it. I wasn't disappointed i have spent all day bouncing messages back and forward for only £26 I s**t you not. It has only been on one subject matter but i have asked multiple questions and the person was very helpful, i was certainly 100% satisfied with the service i received. It... Read more

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  • Oct 29
  • Internet
  • Warcraft Game
  • 1
  • 1
  • 26

Offered no options to a problem...tHE INFO ORIGINALLY OFFERED WAS WRONG... an Internet search of the problem offered more solutions and didn't cost anything. If the guy was really any good he won't be sitting a computer waiting for a call...he"d be out doing actual work AND MAYBE LEARiNG HOW TO DEAL WITH PEOPLE... The response to any and all of my questions was curt and really felt rude. I... Read more

Was this review helpful? 0 1

     

  • Oct 23
  • Internet
  • Unauthorized Charge
  • 1
  • 1
  • 26

iam not a member of just answers.Your charging my credit card . How did you get it . sorry but I don't belong to this service no offense but don't touch my credit card without my permission. From lucia1@hvc.rr.com good thing I checked my statement. Please put my money back.You should know who it is. Since you went into my account 7045or 7680. Why do such a thing? or mistook messages don't... Read more

Was this review helpful? 0 0

Who are these people? Just looked at my bank account and have £30 gone from my account by JUSTANSWER but tbh don't even remember asking them a question on what ever about what ever and how the *** did they get my bank details because I'm really funny who I give them out to. I'm so pissed off and am gonna ring my bank tomorrow and try to get hold of these JUSTANSWER people Add comment

     

  • Oct 10
  • Professional Services
  • Stoke On Trent, England
  • Information Honour System
  • 40

Pay a deposit of £3 and if you are happy with the answer you will pay another £10 . We work on the honour system blah blah blah . REALLY ??? Then why did they try to take all the money without answering the question huh????? The worst thing is I really wanted to know the answer to my question and had hunted the net hi and low without result so I would of been happy to pay them if they hadn't... Read more

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  • Aug 27
  • Lawyers
  • Credit Card Acceptance
  • 76

Filled in my law question in detail. I gave my Credit Card Info as was requested. I found it odd that yhey were going to take five dollars of the 42 requested and that I would have the option to pay the rest if I was satisfied with the answer.The website stated that the numbers were wrong for my credit card that I have been using for a ton of years, Thank God for that or I would have gotten into... Read more

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  • Aug 06
  • Internet
  • Land Cruiser Navigation
  • 47

Asked question about navigation system map DVD player in 2010 land cruiser. Answer received was about entertainment system DVD player in 2010 land cruiser. "Expert" didn't appear to understand the difference. "Expert" appeared to be miffed when confronted with my dissatisfaction about his answer. He informed me that he was sorry that I did not get the answer that I wanted. An acceptable answer... Read more

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  • Jul 03
  • Media
  • Lighthouse Point, Florida
  • No Customer Service
  • 1
  • 1
  • 47

Asked question, paid requested amount but won't let me back to finish transaction I'm trying to come up with100 words. Asked question, paid requested amount but won't let me back to finish transaction I'm trying to come up with100 wordsAsked question, paid requested amount but won't let me back to finish transaction I'm trying to come up with100 wordsAsked question, paid requested amount but... Read more

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  • Jun 23
  • Internet
  • Poitiers, Poitou-Charentes
  • Unauthorized Payment
  • 49

they wrongfully terminated my account and would not re register me until I had re entered my bank details and I then found the monthly charge was increased by four times and without my authorisation took out £30.49 and won't answer any of my emails , I had to phone my bank to make sure this doesn't continue. It is a crooked organisation that relies on people being unable to do much about... Read more

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