Just Answer Complaints and Reviews

1.9
  • Ease of use1 votes
  • Deposit billed for the lot2 votes
  • Being overchaged1 votes
  • Service provided1 votes
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  • Mar 17
  • Internet
  • Glasgow, Glasgow City
  • Subscription
  • 1
  • 1
  • 14
  • REVIEW RATING 3/5

I asked the question, "why was I charged subscription of £30.00, when I did not authorise it". Asked for an answer from them on 12th March. No reply. Repeated my request, still no reply. not even an acknowledgement. The problem started when I asked for a solution. I needed a Manual for a Panasonic DVD/Recorder. I paid the fee of £20.00. I was contacted to tell me that a Manual was available to... Read more

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  • Mar 14
  • Internet
  • Advice
  • 1
  • 1
  • 18
  • REVIEW RATING 3/5

I was told it was a $31 charge. After a while an amount showed up and I asked is it a new charge. The man I was dealing with said it was a deduction from the original quoted $31. This happened a second time and I again reluctantly said ok after asking is this still part of the $31. After receiving a yes I said ok. But when I got the bill there was a charge for $50. As far as I'm concerned, I... Read more

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  • Feb 12
  • BBB - Better Business Bureau
  • Liverpool, Liverpool
  • 1
  • 1
  • 58
  • REVIEW RATING 4/5

Contacted justanswer.com about a legal matter for a deposit of £3 and a further payment of £25 to view the answer. The deposit was processed immediately, so not slow on removing monies from accounts. When I pressed the button for the answer the £25 was also immediately removed (you can watch it happen when you have online banking). The answer was what I would call more of an obvious suggestion... Read more

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  • Jan 30
  • Internet
  • Overland Park, Kansas
  • Deductions
  • 56
  • REVIEW RATING 4/5

They stated in an email that they were wrongfully withholding my funds. Money that I need to support my family due to an 'investigation' after taking hundreds from my account with no notice and then informing me that I had to pay back a 'customer' hundreds more. I will be filing a class action lawsuit against JustAnswer due to their unethical, immoral, and illegal behavior. I plan on filing a... Read more

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  • Dec 21, 2014
  • Social Networks
  • Johannesburg, Gauteng
  • Subscription
  • 1
  • 1
  • 96
  • REVIEW RATING 4/5

I had a query concerning an issue with my jeep. After 24 hours I got a response from 'bill' which was very helpful and I solved my problem. After further searching on the net I found all the other information I needed to fix my jeep for nothing. My attempts to cancel have gone unanswered and the website does not lead me to the page where they say I can cancel the unending 'unlimited... Read more

Was this review helpful? 2 0

  • Dec 07, 2014
  • Internet
  • Professional Expert Answers
  • 115
  • REVIEW RATING 4/5

I contacted Just Answer on 12/5/2014 with a very serious concern/question. I am a victim of domestic violence (verbal, emotional and mental abuse) and have lived this way for the past 20 years thinking it is my fault, I deserve it and what most victims of domestic violence believe. That is what the abuser does to his victims. I am also extremely ill. I began by stating this and more than I... Read more

Was this review helpful? 0 1

  • Nov 19, 2014
  • Television/ Radio
  • San Antonio, Texas
  • Tv
  • 2
  • 2
  • 55
  • REVIEW RATING 3/5

Justanswer did not help me fix the problem with my TV. They claimed not proble with TV and that it was problem with my cable box. I called ATT to report the problem but they helped me with the TV problem in less then 5 minutes free of cost. It was not issue with the cable box as Justanswer claimed. I contacted Justanswer several times to get refund but my emails have been ignored and... Read more

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  • Nov 14, 2014
  • Internet
  • Chatham, Medway
  • Positive Experience
  • 50
  • REVIEW RATING 4/5

Having read lots of bad reviews i was wary at first however i saw a couple of good reviews and decided to go for it. I wasn't disappointed i have spent all day bouncing messages back and forward for only £26 I s**t you not. It has only been on one subject matter but i have asked multiple questions and the person was very helpful, i was certainly 100% satisfied with the service i received. It... Read more

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  • Oct 29, 2014
  • Internet
  • Warcraft Game
  • 1
  • 1
  • 41
  • REVIEW RATING 3/5

Offered no options to a problem...tHE INFO ORIGINALLY OFFERED WAS WRONG... an Internet search of the problem offered more solutions and didn't cost anything. If the guy was really any good he won't be sitting a computer waiting for a call...he"d be out doing actual work AND MAYBE LEARiNG HOW TO DEAL WITH PEOPLE... The response to any and all of my questions was curt and really felt rude. I... Read more

Was this review helpful? 0 1

  • Oct 23, 2014
  • Internet
  • Charge
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

iam not a member of just answers.Your charging my credit card . How did you get it . sorry but I don't belong to this service no offense but don't touch my credit card without my permission. From lucia1@hvc.rr.com good thing I checked my statement. Please put my money back.You should know who it is. Since you went into my account 7045or 7680. Why do such a thing? or mistook messages don't... Read more

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