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For those not familiar with this site, justanswer.com provides the user with access to professionals from doctors to lawyers to directly answer any and all questions you may have. For each question asked, if you like the response you receive, you are expected to pay one of three fees. If you didn't care for the answer or found it to be unhelpful, you're not required to pay. Additionally, before posting any questions, you're required to make an initial deposit via your credit card.My trouble started after receiving my response from an expert. I had made a $15 deposit and had given the site my card number. After choosing to accept the response and pay for the advice I was given, I was directed to another screen that was not altogether clear in its directions, but seemed to be prompting me to verify how much I was willing to pay. In thinking this, I typed in $15, and, immediately feeling uneasy, checked my bank account online".
Apparently, this screen was prompting me to make an additional deposit so that I could ask further questions and, when I checked my account, I found that I had been charged an additional $15/.Realizing the mistake, I immediately contacted customer service by sending one email to technical support and another one to a link which offered a 'good faith refund' on all deposits made?. Neither email was responded to, and I simply went to bed that night expecting the situation would be resolved by morning:. After all, the second charge had been incurred as a result of my misunderstanding one of the screens, so there was no reason to expect I would have any further problems?.
When I woke up the next day, I checked my bank account to see if my $15 had been restored, and found instead that an additional $30 had been added to my account!. I was forced to cancel my credit card and send for a new one to avoid any further charges, and, despite sending yet another email, I have heard nothing from the site|. In the end my one question ended up costing me a whopping $60, and I'm very disappointed with the unresponsiveness of customer service/. I have filed a complaint with the Better Business Bureau, and would advise anyone who intends to do business with this site to really consider how much the answer to their question is worth to them. 129018d
 Comments (33) |
1. Written by on May 4, 2012 from reston, virginia, US I did not know I would be charged for a question Electronic Arts. I did not get a satisfactory answer. This month I received my statement and found I got credited for $39.99 from EA, but justanswer charged me $38.00. If not refunded I will contact BBB and report this company. |
| 2. Written by Lejon on April 17, 2012 from ipswich, queensland, AU Get on their facebook page and complain - they will ban you but the more people that do it the better . Also check out their Utube adds and complain . They also have a Wikipedia page - click on \' Talk \' and complain . |
| 3. Written by Lejon on April 17, 2012 from ipswich, queensland, AU I got scammed for over $300 You have to immediately cancel your card . But don't stop there spread the word . Warn others get active . ' Customer service ' will tell you they will refund but that's not the point . They are skimming accounts and they haven't stopped ! |
| 4. Written by Alex Lythow on April 15, 2012 from melbourne, victoria, AU LATE LAST YEAR I ASKED JUST ANSWER EXPERTS 1 QUESTION WHICH I WAS CHARGED $36. FOR BUT SINCE THEN YOU HAVE BEEN DEDUCTING $36. AMONTH OUT OF MY ACCOUNT EVERY MONTH WITH OUT MY PERMISSION . I HAVE INFORMED MY BANK TO STOP ANY MORE DEDUCTIONS FROM YOUR COMPANY AND REFUND ALL THE MONEY YOU TOOK WITH OUT MY PERMISSION |
| 5. Written by johnie leonard on April 13, 2012 from austin, texas, US Just answer mechanic has been taking money out of my account without my authorization. I consider this to be fraud and wand it to stop. I will be talking to my bank. |
| 6. Written by Eda on April 4, 2012 from -, -, TR They did the same thing to me! I paid 30$ to ask a question. They said I had 11 or 12(can't remember exactly) questions left. But I didn't use them. After that, each month they charged me 30$! Now I will call the bank to cancel my cc. I can't believe how they charge me every month before asking me! |
| 7. Written by Yo on February 22, 2012 from washington, district of columbia, US Um... a website that offers 100% satisfaction guarantee is not a scam.. you guys are just idiots. learn how to use the site. if ur paying a site to answer a question.. you are retarded as it is. dont blame the site for your stupidity. by the way they have an A+ rating with the BBB.. and idgaf if you say they can buy the BBB... good for them.. they still give you a refund 100% of the time!! oh the retards in this world. sigh |
| 8. Written by nicky Atkinson on February 5, 2012 from sydney, new south wales, AU Why are you debiting my account monthly? At this stage, you owe me $149.20 Please remit |
| 9. Written by buzzie on February 2, 2012 from atlanta, georgia, US same as others scammed. Was not aware I was suscribing until second $48.00 charge appeared on my CC.I did'nt know I was enrolled in an unlimited program. Be careful  |
| 10. Written by random on February 1, 2012 from appleton, wisconsin, US DITTO AND DITTO TO EVERYTHING SAID ABOVE. WHO ARE THESE SCAMMERS? HAD TO CANCEL MY CC CARD ALSO. SEEMS YOU JUST CAN'T TRUST ANYONE. |
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| Comments on Unauthorized Credit Card Charges From Justanswer.com | |
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